Shipping Policy
Understanding Our Shipping Policy
1. Order Processing
- All orders are processed within 2–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive a confirmation message or email once your order has been shipped.
2. Shipping Time
- Delivery usually takes 3–7 business days, depending on your location.
- Customised products take 3-10 days
- Remote areas may take additional time.
- Delays may occur due to weather conditions, courier issues, or unforeseen events beyond our control.
3. Shipping Charges
- Shipping costs are calculated at checkout based on your location and order weight.
- Occasionally, we offer free shipping promotions, which will be clearly mentioned on the product page or during checkout.
4. Order Tracking
- Once your order has been dispatched, you will receive a tracking number (if available) so you can track your shipment status.
- Please allow up to 24 hours for tracking information to update.
5. Incorrect Address / Failed Delivery
- Please make sure your shipping details are correct at checkout.
- If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipping charges.
- 6. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of receiving your package with clear photos and order details.
We will review your case and arrange a replacement or refund as applicable.
Fast and Reliable Shipping
Our Shipping Policy focuses on delivering your orders promptly and securely. We partner with trusted carriers to ensure that your packages arrive on time. We understand that waiting can be frustrating, so we provide estimated delivery windows for your convenience. However, factors outside our control, like weather delays or carrier issues, may occasionally cause unforeseen delays. Therefore, we recommend checking our tracking system to stay updated on your shipment's progress.
International Shipping Options
We are excited to offer international shipping, which allows us to reach customers across the globe. However, international shipments may take longer due to customs processing and local delivery practices. Our Shipping Policy outlines the available options based on your location, and we ensure that all customs duties and taxes are clearly stated before you complete your order. So, you can shop with confidence, knowing there will be no surprise charges when your package arrives.
Free Shipping and Returns
To enhance your shopping experience, we offer free shipping on orders over a certain amount. This encourages our customers to explore more of our products without worrying about additional shipping costs. However, if you need to return an item, our Shipping Policy includes guidelines to make the process as straightforward as possible. Returns must be initiated within the specified timeframe, and we provide comprehensive instructions to help you every step of the way. Because we value your satisfaction, we strive to create an effortless return process for you.